TAS AmericasTogether and Stronger · United States

TAS AmericasGuides

Free guides for both directions of the journey.

Plain-language orientation for everyone with a foreign-born story who is building a life in the United States, and for Americans living abroad. Free to everyone. No card is needed.

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Twelve practical guides.

Each guide sets out what a system expects of a newcomer, in the order you will meet it, and points you to the public authority that decides. In the United States many rules are set by each state, and abroad by the country where you live, so each guide tells you what to confirm and with whom.

Settling in the United States

For everyone building a life here

Building a credit history from zeroA good record at home does not travel. This is how a new one is built.
  1. Accept the starting point: credit records stay in the country where they were made. In the United States, lenders, landlords, insurers and even some employers look at a credit report, and a newcomer usually starts with none.
  2. Understand what is recorded. In the United States, three national credit bureaus keep reports, and lenders turn them into a credit score. Payment history and how much of your available credit you use weigh most heavily.
  3. Open a local bank account and have your pay, stipend or allowance deposited into it. It is the foundation of everything that follows.
  4. Begin with a product designed for people without a history: a secured credit card, backed by a deposit you place with the bank, or a small credit-builder loan from a bank or credit union. Ask before you apply whether it reports to all three bureaus.
  5. Use a small part of the limit, ideally well under a third, and pay the full statement balance on time every month. One late payment can stay on a report for years.
  6. Keep your name, date of birth and address identical on every account; bureaus match records by them. Some lenders accept an ITIN in place of a Social Security number; ask.
  7. Check your reports. In the United States, the free official source is AnnualCreditReport.com; correct mistakes in writing with the bureau concerned.
  8. Avoid several applications in a short time, and never pay anyone who promises to “repair” or “create” a credit history for a fee.
  9. If you had a good credit record in the country you came from, ask card issuers and lenders whether they can consider a credit report from that country; a few can, through specialized services. Credit unions are also often willing to start a relationship with a newcomer.
  10. Federal law protects you: the Fair Credit Reporting Act gives you the right to see and dispute your reports, and the Equal Credit Opportunity Act forbids lenders to discriminate on the basis of national origin.

Check the official source: Consumer Financial Protection Bureau (United States) AnnualCreditReport.com, the official free credit report site CFPB, credit reports and scores

General information, not legal, immigration, tax or financial advice. Rules differ by lender and by state and change over time.

A first bank accountThe documents banks ask for, and the order in which to gather them.
  1. Choose the kind of institution: a national bank, a regional or community bank, or a credit union. Credit unions are member-owned and often have lower fees; many accept people who live or work in their area.
  2. Gather identity documents. A passport is accepted almost everywhere; some banks also accept a consular identification card, such as the Mexican matrícula consular, or a foreign national ID. Ask which ones the branch accepts before you visit.
  3. Bring proof of address: a lease, a utility bill, or a letter from your employer or university. If you have only just arrived, ask which documents the bank accepts from newcomers.
  4. Bring your taxpayer number if you have one: a Social Security number or an ITIN. Federal rules allow banks to accept another identifying number, such as a passport number, from customers who do not yet have one, and many do; ask.
  5. Open an everyday checking account first, and add a savings account once the first is running.
  6. Ask four questions before you sign: the monthly fee and how to avoid it, the minimum balance, the cost of receiving money from abroad, and the cost of sending money home.
  7. Check that deposits are protected. In the United States, look for FDIC insurance at banks and NCUA insurance at credit unions.
  8. Set up online banking and alerts, and keep your home-country phone number active if your bank at home sends security codes to it.
  9. Keep a copy of everything you sign, and never share your PIN, password or one-time codes with anyone, including someone who says they are from the bank.

Check the official source: Consumer Financial Protection Bureau (United States) Federal Deposit Insurance Corporation MyCreditUnion.gov (NCUA) CFPB, bank accounts

General information, not legal, immigration, tax or financial advice. Rules differ by bank and by state and change over time.

Taxpayer numbers and your first tax seasonWhich number you may need, and when the first return is due.
  1. Learn the two numbers used in the United States. A Social Security number (SSN) is issued by the Social Security Administration to people who are authorized to work, and is used for pay, taxes and benefits.
  2. An Individual Taxpayer Identification Number (ITIN) is issued by the IRS to people who need to file or appear on a federal tax return but are not eligible for an SSN, such as some spouses and dependents. It is a tax number only; it does not authorize work or confer any status.
  3. Apply only through the official channels: the Social Security Administration for an SSN, and the IRS, an IRS Taxpayer Assistance Center or an IRS-authorized Certifying Acceptance Agent for an ITIN. Applying for either number is free from the government itself.
  4. Keep the card and the letter safe, and give the number only when it is genuinely required: an employer, a bank, a tax return. Never send it in reply to a call, text or email you did not expect.
  5. Know the calendar. The federal return for a calendar year is usually due in mid-April of the following year, and most states have their own income tax return as well.
  6. Your first year can be complicated. Whether you are taxed as a resident or a nonresident depends on tests set out in law, and some people file a “dual-status” return for the year they arrive. Confirm your situation with the IRS or a qualified tax professional.
  7. Keep every form you receive: W-2 forms from employers, 1099 forms for other income, 1098-T forms for tuition, and records of income earned abroad during the year.
  8. Learn your state’s rules. Most states have their own income tax, their own return and their own tax agency, while a handful tax no wage income at all; some cities also levy an income tax. Your state tax agency’s website lists its forms and deadlines.
  9. If you still have income or property in the country you came from, keep its records too. Tax treaties between the United States and many countries can prevent the same income from being taxed twice; ask a qualified professional whether one applies.
  10. If your income is modest, free volunteer tax-preparation programs may help you file. See Free help near you.

Check the official source: IRS, Individual Taxpayer Identification Number Social Security Administration, number and card IRS, taxation of nonresident aliens USA.gov, state taxes

General information, not legal, immigration, tax or financial advice. Tax rules differ by state and change every year; always confirm with the IRS, your state tax agency or a qualified professional.

A driver’s license and state ID: exchange or testEvery state sets its own rules. These are the questions to settle.
  1. Find your state’s licensing agency, usually called the Department of Motor Vehicles (DMV), and read its page for new residents. Every state issues its own licenses, and the rules differ from one state to the next.
  2. Settle three things first: whether you may drive on your existing foreign license, for how long after you settle, and whether an International Driving Permit or an official translation should accompany it.
  3. Ask whether your license can be exchanged. A few states have agreements with certain countries that allow an exchange without a road test; most require a knowledge test, a road test and a vision test.
  4. Gather what the DMV asks for: typically proof of identity, proof of residence in the state and a Social Security number, or a statement that you are not eligible for one. Several states issue a license to residents who cannot provide a Social Security number; the DMV explains what it accepts.
  5. If you do not drive, ask for a state identification card. It is issued by the same agency and is widely accepted as everyday proof of identity.
  6. Ask about REAL ID. Since May 2025, a REAL ID–compliant license or card, or another accepted document such as a passport, is needed to board domestic flights and enter certain federal buildings.
  7. Study the state driver’s handbook, even if you have driven for many years. Rules on turns at red lights, school buses, right of way and speed limits vary, and the knowledge test draws on them.
  8. Book appointments early; waiting times can be long in large cities. If you move to another state, you will usually need that state’s license within a set period, often 30 to 90 days.
  9. Arrange auto insurance before you drive. It is compulsory in almost every state, and driving without it can bring heavy penalties.
  10. Carry your license, your registration and your proof of insurance whenever you drive.

Check the official source: USA.gov, state motor vehicle services Department of Homeland Security, REAL ID

General information, not legal, immigration, tax or financial advice. Rules differ by state and change over time.

Renting a homeReferences, deposits and lease terms, understood before you sign.
  1. Search through established listing sites, licensed agents or your employer’s or university’s housing office, and view the home, in person or by live video, before you pay anything.
  2. Expect a landlord in the United States to ask for identity, proof of income, references and a credit check, often with an application fee. Ask what a newcomer without local history can offer instead: a larger deposit, a co-signer, an employer letter or proof of savings. Some landlords also accept an institutional guarantor company in place of a co-signer.
  3. Know your rights. The federal Fair Housing Act forbids landlords to discriminate on the basis of national origin, race, religion, sex, disability or family status, and many states and cities add further protections.
  4. Read the whole lease: its length, the rent and when it may rise, the notice period, who pays which utilities, the rules on repairs, guests and pets, and what happens if you leave early.
  5. Ask about the security deposit: how much it is, where it is held and when it is returned. Many states limit deposits and set deadlines for returning them.
  6. Pay by a traceable method, to a named agency or landlord you have verified. Never pay in cash, by gift card or by wire to someone you have not met.
  7. On the day you move in, photograph every room, the appliances and the meter readings, and agree a written checklist of the home’s condition with the landlord.
  8. Keep every receipt and every message, and ask for repairs in writing.
  9. Consider renters’ insurance for your belongings and your liability; it is usually inexpensive, and some leases require it.
  10. If a deposit, a repair or an eviction notice goes wrong, contact a local tenants’ rights organization or legal aid service before you act.

Check the official source: U.S. Department of Housing and Urban Development, renting Consumer Financial Protection Bureau (United States) HUD, fair housing USA.gov

General information, not legal, immigration, tax or financial advice. Tenancy law differs by state and city.

School places and recognized qualificationsFor the children, and for the degree you earned at home.
  1. For a school place, contact the local school district. Public schools generally place children by home address. In the United States, every child has the right to a free public elementary and secondary education, whatever the family’s status, a right confirmed by the Supreme Court in 1982.
  2. Ask which documents enrollment requires, typically proof of age, proof of address and immunization records, and ask what to do if one is missing. Schools should not refuse enrollment while documents are gathered.
  3. Ask about English-language support for new arrivals, which public schools are required to provide, how a child joins in the middle of a year, and how previous schooling is placed.
  4. Bring school reports and vaccination records, translated where needed.
  5. For your own qualifications, first establish whether your profession is regulated in your state. Medicine, nursing, pharmacy, engineering, law, teaching and accounting usually are, and most professions are licensed by each state rather than nationally.
  6. A regulated profession is handled by its own licensing board; an academic degree is assessed by a credential evaluation service, which compares it with local qualifications for employers and universities.
  7. Ask the board or employer which evaluation services it accepts before you pay for one, and have certificates and transcripts translated by a qualified translator. Some boards require documents sent directly by the issuing institution.
  8. The United States has no single national authority that recognizes foreign degrees. Employers, universities and licensing boards each decide, usually on the basis of an evaluation from a credential evaluation service they accept.
  9. Expect a bridging examination, additional coursework or supervised practice in some regulated professions, and ask the regulator for its route for internationally trained applicants.

Check the official source: U.S. Department of Education National Association of Credential Evaluation Services CareerOneStop (U.S. Department of Labor), licensed occupations

General information, not legal, immigration, tax or financial advice. Rules differ by state and by profession and change over time.

Registering for healthcareFind a doctor before you are ill, and know where to go when you are.
  1. Learn how the system works. The United States relies mainly on insurance through employers, public programs such as Medicaid and Medicare, and private plans; care without insurance can be very costly, so arrange cover early.
  2. In the United States, ask your employer about its health plan and the enrollment deadline. If you have no employer plan, the official marketplace at HealthCare.gov, or your state’s own marketplace, explains what you may be able to buy; moving to a new place may open a special enrollment period.
  3. Ask whether you or your children may qualify for public programs such as Medicaid or the Children’s Health Insurance Program. Eligibility differs by state.
  4. Choose a primary care doctor or clinic within your plan’s network in your first weeks, before you need one.
  5. Learn the emergency number, 911 everywhere in the United States, and the difference between an emergency room, an urgent-care clinic and your regular doctor. US hospitals with emergency departments must examine and stabilize anyone with an emergency, whatever their ability to pay.
  6. Students: read what the university’s health plan covers, and whether you are enrolled automatically.
  7. Bring a summary of your medical history and current prescriptions, translated, and vaccination records for children.
  8. Visiting parents are rarely covered by local systems. Arrange travel medical insurance through a licensed provider before they fly.
  9. Ask for an interpreter. In the United States, many health providers that receive federal funds are required to offer language assistance at no cost.

Check the official source: HealthCare.gov (United States) Find a Health Center (HRSA) Medicaid.gov InsureKidsNow.gov (CHIP)

General information, not legal, immigration, tax or financial advice. Rules differ by state and change over time.

Living abroad

For Americans living elsewhere

Enrolling with the nearest US embassy or consulateSTEP enrollment, and why it matters in an emergency.
  1. Find the US embassy or consulate that serves the district where you now live. The State Department’s directory of US embassies and consulates lists every post, and each post’s website names the area it covers.
  2. Enroll in the Smart Traveler Enrollment Program (STEP). It is free, it is online, and it is offered by the State Department to US citizens and nationals living or traveling abroad.
  3. Give an up-to-date address, phone number and email, and name an emergency contact in the United States.
  4. Enrollment lets the embassy reach you in a crisis, such as a natural disaster, civil unrest or an evacuation, and helps it reach your family if something happens to you.
  5. Learn the embassy’s American Citizen Services section: it handles passports, reports of birth abroad, notarial services and emergencies involving US citizens.
  6. Note the emergency contacts published on travel.state.gov and on the embassy’s website, including the after-hours line for US citizens in distress.
  7. Vote from abroad. US citizens abroad can usually register and request absentee ballots from their last US state of residence each year; the Federal Voting Assistance Program explains how.
  8. Subscribe to the embassy’s security alerts and read the State Department’s travel advisory for your country.
  9. Update your enrollment whenever you move, change phone number or return to the United States. Permanent residents who are not US citizens are not covered by STEP and should register with the consulate of their country of citizenship.

Check the official source: Smart Traveler Enrollment Program (STEP) U.S. embassies and consulates U.S. Department of State, travel.state.gov Federal Voting Assistance Program

General information, not legal, immigration, tax or financial advice. Services differ from one embassy to another and change over time.

US tax filing while living abroadFederal returns and foreign account reporting, explained as general information.
  1. Start with the rule that sets the United States apart: it generally taxes its citizens and green-card holders on their worldwide income, wherever they live. Moving abroad does not by itself end the duty to file.
  2. As general information, US citizens and resident aliens abroad generally still file a federal return each year if their income is above the filing threshold, even when no tax is due. Those whose home is outside the United States on the usual deadline generally receive an automatic two-month extension to file, although interest runs on any tax unpaid after mid-April. Confirm the dates that apply to you with the IRS.
  3. Tax may be reduced or eliminated by provisions such as the foreign earned income exclusion, the foreign housing exclusion and the foreign tax credit, and by tax treaties between the United States and your country of residence. Each must be claimed on the return; whether it applies is a question for the IRS or a qualified professional.
  4. Report foreign accounts. US persons whose foreign bank and financial accounts together exceed $10,000 at any time during the year generally must file a Report of Foreign Bank and Financial Accounts (FBAR, FinCEN Form 114) electronically with the Treasury’s Financial Crimes Enforcement Network. Penalties for not reporting can be serious.
  5. Some taxpayers must also report specified foreign financial assets on IRS Form 8938 with their return, under the Foreign Account Tax Compliance Act (FATCA). The thresholds are higher for those living abroad.
  6. Check your last state of residence. Some states continue to treat a person as a resident for tax until a permanent move is clearly established; confirm with that state’s tax agency.
  7. If you work for yourself, Social Security tax may still apply. The United States has totalization agreements with many countries that prevent you from paying social security tax to both.
  8. You will usually also have tax obligations in the country where you now live. Keep records for both systems: income, tax paid abroad, bank statements and the dates you entered and left each country.
  9. Expect foreign banks to ask whether you are a US person. Under FATCA they report accounts of US persons to the IRS, and some decline to open them.
  10. Look for a professional who understands both countries. A preparer who knows only one system may miss obligations in the other.

Check the official source: IRS, U.S. citizens and resident aliens abroad FinCEN, reporting foreign accounts (FBAR) IRS, FATCA reporting for US taxpayers Social Security Administration, totalization agreements

General information, not legal, immigration, tax or financial advice. Tax rules change every year; always confirm with the IRS or a qualified professional.

Renewing a US passport from abroadRenewal timelines, and the US documents to keep current.
  1. Note the expiry date of every passport in the family, and set a reminder at least nine months ahead. Many countries refuse entry or boarding when a passport has fewer than six months of validity left.
  2. Find out how renewal works where you live. Adults whose previous passport was issued at age 16 or older, within the past fifteen years and is undamaged can usually renew with Form DS-82, through the US embassy or consulate, or by mail where the post offers it. Others apply in person with Form DS-11.
  3. Passports for children under 16 are not renewed by mail: the child applies in person, usually with both parents or with the written consent of the absent parent.
  4. Book appointments early and allow for processing and return mail from the United States, especially before school holidays.
  5. If a passport is lost or stolen, report it to the local police, report it to the State Department with Form DS-64, and ask the embassy for a replacement or, if you must travel urgently, an emergency passport.
  6. Keep certified copies of US birth certificates, naturalization or citizenship certificates and marriage records, and order new copies from the state vital-records office or the agency concerned before you need them.
  7. For US documents you will use abroad, ask whether they need an apostille. State documents, such as birth and marriage certificates, are apostilled by the state that issued them; federal documents by the State Department’s Office of Authentications.
  8. Permanent residents living abroad should keep their green card and travel documents valid and, before a long absence, confirm with USCIS how time outside the United States is treated and whether a re-entry permit is needed.
  9. Store scans of every document securely, apart from the originals, and leave a set with a trusted family member.

Check the official source: U.S. Department of State, passports Office of Authentications, apostilles U.S. Citizenship and Immigration Services Hague Conference, the Apostille Section

General information, not legal, immigration, tax or financial advice. Requirements change over time; always confirm with the US embassy or the State Department.

Registering a child born abroadA Consular Report of Birth Abroad and a first US passport.
  1. Register the birth locally first, with the civil registry of the country where the child was born, and obtain the official birth certificate.
  2. Apply for a Consular Report of Birth Abroad (CRBA, Form FS-240) through the US embassy or consulate. It is official proof of US citizenship for a child who acquired it at birth, and it can be applied for at any time before the child turns 18; applying soon after the birth is wiser.
  3. Check the transmission requirements. A US citizen parent generally must have been physically present in the United States for a required period before the birth; the length depends on whether one or both parents are citizens and on the parents’ circumstances. The embassy explains what applies.
  4. Gather the evidence usually asked for: the local birth certificate, the parents’ US passports or other proof of citizenship, their identity documents, a marriage certificate where one exists, and evidence of the US citizen parent’s physical presence, such as school transcripts, employment or tax records.
  5. Many embassies now accept the CRBA application online, followed by an interview. Book early, and ask whether both parents and the child must attend.
  6. Apply for the child’s first US passport at the same appointment, and ask whether the embassy can also accept the application for a Social Security number.
  7. Where neither parent is a US citizen, a CRBA does not apply; a qualified immigration attorney can explain the options.
  8. Keep certified copies of every document. The child will need them again for school, travel and, one day, for their own affairs.

Check the official source: U.S. Department of State, birth of a US citizen abroad U.S. embassies and consulates Social Security Administration

General information, not legal, immigration, tax or financial advice. Citizenship rules are set by law; always confirm with the US embassy or consulate.

Healthcare and banking abroadJoining the local system, and keeping US accounts open.
  1. Learn how healthcare works where you now live: a public system funded by taxes, compulsory insurance, private insurance, or a mixture. Your residence permit often decides what you are entitled to and when.
  2. Register with a doctor or clinic in your first weeks, and learn the local emergency number.
  3. Do not count on US cover. Medicare generally does not pay for care outside the United States, and most US health plans cover little or nothing abroad. Check what any plan you hold actually covers.
  4. If you are approaching 65, ask Medicare how living abroad affects enrollment in Part B, since a late decision can bring a lasting penalty if you later return.
  5. Arrange international health insurance through a licensed provider for the gap between arrival and local cover, and travel medical cover for trips back to the United States, where care is costly.
  6. Ask your US bank, before you move, whether it serves customers with a foreign address. Some banks and brokers restrict or close accounts of customers who live abroad.
  7. Keep at least one US account and card active, with online access, for US tax refunds, Social Security and pension payments, and bills that must be paid in dollars. Using a US credit card regularly also keeps your US credit history alive.
  8. Keep the US phone number your bank uses for security codes, or move verification to an app before you leave.
  9. Social Security benefits can be paid to beneficiaries in most countries, often by direct deposit into a local account; the Social Security Administration explains where and how.
  10. Move money between countries through regulated providers, and compare the exchange rate and fees, not the fee alone.

Check the official source: U.S. Department of State, travel.state.gov Medicare, travel outside the United States Social Security, payments abroad Consumer Financial Protection Bureau, international money transfers

General information, not legal, immigration, tax or financial advice. Rules differ by country and change over time.

Scam Watch.

Fraud follows people who are far from home, unfamiliar with local systems and anxious to do the right thing. These are the eight frauds we warn against most across the United States and among Americans abroad, each with a way to check.

We will never ask you for money, passwords or one-time codes.

  1. The call from “immigration”, “the police” or “the IRS”

    How it works. A caller, often showing an official-looking number, says you owe taxes, that your documents have a problem or that your name is linked to a crime, and demands immediate payment by gift card, wire transfer or cryptocurrency, or your personal details, to avoid arrest or deportation.

    How to check. Hang up. Government agencies do not demand immediate payment by gift card, wire or cryptocurrency, and the IRS usually writes to you first by mail. Call the agency back on the number published on its own official website.

  2. Fake legal helpers, or “notario” fraud

    How it works. People pose as legal experts, often calling themselves a “notario”, a consultant or an immigration agent, and charge large fees to file papers. In many Latin American countries a notario is a trained lawyer; in the United States a notary public is not, and may not give legal advice. Forms filed wrongly can do lasting harm.

    How to check. For legal help with immigration matters, use only a licensed attorney, whose license you can check with the state bar, or an accredited representative of a recognized organization. Never sign a blank form or one you do not understand, and never hand over original documents.

  3. “Easy” jobs that use your bank account

    How it works. A job offer, often online and well paid for little work, asks you to receive payments into your account and send them on, to cash checks, or to buy gift cards for an “employer”. The money is stolen, and the account holder is left responsible.

    How to check. Never let anyone move money through your account or card. A real employer does not pay you in advance and ask for part of it back. In many countries, acting as a “money mule” is a crime, whatever you were told when you agreed.

  4. The rental deposit

    How it works. A home at a price below the market, a landlord who is “abroad” or “unavailable to show it”, and an urgent request for a deposit or the first month’s rent before you have seen it or signed anything.

    How to check. View first, in person or by live video, check who owns the property in public records where you can, and pay only by a traceable method to an agency or landlord you have verified.

  5. The virtual kidnapping call

    How it works. A caller claims to be holding a family member, sometimes with a crying voice in the background, and demands a ransom by wire transfer while keeping you on the line. Often no one has been taken at all.

    How to check. Agree a family code word in advance. Stay calm, ask to speak to your relative, and try to reach them on another phone. Contact the police before any money is sent.

  6. Agents who sell visas, lotteries and appointments

    How it works. An agent promises a visa, a work permit, a green card through the diversity visa lottery, or a faster consular appointment, for a fee. Some send emails saying you have “won” a lottery you never entered.

    How to check. Use only the government’s own website. Entry to the United States diversity visa program is free and made only on the State Department’s official site, and winners are told only there, never by email.

  7. Investment schemes and online romance

    How it works. A friendly stranger, a new romantic contact or a trusted “mentor” in a group chat shows profits on a trading or cryptocurrency app and invites you to add funds. Withdrawals then fail, or new “fees” are demanded before you can take money out.

    How to check. Check that the firm and the person are registered with the financial regulator where you live, never invest through a link someone sends you, and never send money to someone you have only met online.

  8. Tickets that are too cheap

    How it works. Before Thanksgiving, Christmas, Carnival or the summer holidays, sellers on social media offer fares home well below the airline’s price, paid by transfer or payment app. The ticket is cancelled or never issued.

    How to check. Book with the airline or a licensed travel agent, pay by card, and confirm the booking on the airline’s own website with your booking reference.

Report fraud: Federal Trade Commission, ReportFraud (United States) USCIS, avoid scams FBI Internet Crime Complaint Center Investor.gov (SEC)

The Consular Desk.

How to find and reach a consulate, what to bring, and what a consulate can and cannot do, in both directions: for members living in the United States, the consulate of their country of citizenship here; for Americans abroad, the nearest US embassy or consulate. Information only: TAS Americas is independent and is not a government body, embassy or consulate.

Bogotá’s high-rise skyline seen from the hills
Finding your consulate in the United States
Your own government’s foreign ministry publishes the list of its embassies and consulates and the district each one serves, and you are served by the consulate for the district where you live. Many countries have consulates in several US cities; Mexico alone has more than fifty.
Finding the US embassy abroad
US citizens abroad are served by the American Citizen Services section of the US embassy or consulate for the district where they live. The State Department’s directory lists every post, and enrollment in STEP keeps you in contact. Read the guide
Booking an appointment
Most consulates now book appointments only through their official website or an official phone line. Appointments are free to book; anyone selling one is not acting for the consulate.
What to carry
Your passport and a copy of it, your national identity document, proof of address, the appointment confirmation, photographs to the stated specification, any forms printed and completed, and a means of payment the consulate accepts.
What a consulate does
It renews passports and issues emergency travel documents; issues consular identity cards for some countries; notarizes and certifies certain documents; registers births, marriages and deaths abroad (for US citizens, the Consular Report of Birth Abroad and the Report of Death Abroad); and in an emergency contacts your family and provides lists of local lawyers, doctors and interpreters.
What it does not do
It does not pay bills, fines, travel or medical costs; give legal advice or intervene in a local court; secure release from detention; or arrange visas or residence for another country.
If you are detained or arrested
Under international law you may generally ask the authorities to notify your consulate; this applies to foreign nationals in the United States and to Americans abroad alike. The consulate can visit, check on your welfare and help you find a lawyer; it cannot override local law.
In an emergency
Most consulates publish an emergency telephone number for use outside office hours. If your passport is lost or stolen, report it to the local police first, then ask the consulate for a replacement or an emergency travel document.
Keep your own record
Keep copies of your passport and identity documents, and the consulate’s address and emergency number, apart from the originals, and leave a set with your family.

Check the official source: U.S. Department of State, travel.state.gov U.S. embassies and consulates Smart Traveler Enrollment Program (STEP) Mexico, directory of embassies and consulates Itamaraty (Brazil) Cancillería de Colombia

Free help near you.

The kinds of free local organization worth looking for, in your state or wherever abroad you have settled. TAS Foundation gives free first help to anyone in difficulty, and fuller support to card-holding members in hardship.

  • Community information lines

    In much of the United States, dialing 211 connects you to local help with housing, food, health and bills, often in several languages.

  • Newcomer and welcome centers

    Run by cities, nonprofits and faith communities, they help with forms, language classes and first steps.

  • Legal aid and law-school clinics

    Free or low-cost legal help for people with modest incomes, including nonprofits with accredited representatives for immigration matters.

  • Volunteer tax clinics

    In the United States, the IRS-sponsored VITA program offers free tax-return preparation for people with modest incomes and limited English.

  • Community health centers

    Federally funded clinics that charge on a sliding scale according to income, often with interpreters.

  • Public libraries

    Language and citizenship classes, internet access, and patient help with official forms.

  • Tenants’ rights organizations

    Independent advice when a deposit, a repair or a notice goes wrong.

  • University international offices

    For students and scholars: housing, health plans, work rules and a person to ask.

  • Hometown and community associations

    The associations of your home country in your city: the oldest help of all. Find out about the network.

  • Americans abroad

    The American Citizen Services section of the nearest US embassy or consulate, the associations and clubs of Americans in your city, your employer’s human resources office, and international community centers in larger cities. US citizens abroad can also find free help with voting through the Federal Voting Assistance Program.

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